Only satisfied customers ensure the advancement of our company
This guideline has accompanied the development in the companies of the ISO-Gruppe since its foundation in 1979.
A substantial condition for the aim of enhancing customer satisfaction is our quality management system. Established in
1999, it supports the entire of software development from the requirement analysis up to the later maintenance of
implemented software. It describes the document handling during all project phases and therefore supports the
understanding between the project members internally and externally.
Certified to DIN EN ISO 9001
The quality management system is regularly revised by independent auditors and received the certification according to DIN EN ISO 9001.
The companies
ISO Software Systeme,
ISO Travel Solutions,
ISO Public Services
and ISO Professional Services
– all enterprises of the ISO-Gruppe – are certified with their respective offices at Nuremberg, Munich and
Frankfurt.
Each staff member is highly aware of quality and regards the customer as a recipient of his own personal
performance. Regular training and continuous improvement of processes contribute to the aim of living up our high
quality expectations.
