2nd and 3rd level support
If needed, we offer 2nd and 3rd level support for end users and customers. For example, we support users in the correct use of standard internet browsers for enterprise environments, including all the necessary releases while considering the latest security aspects.
We not only provide hotline and call center staff, but also perform complex maintenance tasks. We also maintain the Windows operational systems in both client and server environments, execute rollouts, system and office migrations and respective updates. This also includes patches in the OS environment. Furthermore, we support you with everything on the authorization management topic, as well as developing strategies for backup and recovery for Unix and Microsoft products.
As a result of our years of experience in this sector, we are well versed on various helpdesk systems and tools. We use a wide range of tools, for example, JIRA, ARS Remendy and Service Now to track error messages and troubleshooting. In addition, we rely on current remote maintenance tools and terminal servers and use script languages such as CommandShell, PowerShell, WSH/VBS and BASH.