You want to permanently relieve your staff of daily operational tasks in favor of more important projects? However, you want to keep planning and control of the processes within your company?
As part of an operational support, our teams can take over individual, defined services – the overall responsibility and administrative sovereignty remains with you.
Service managers and core team are ISO-Gruppe staff members
- guaranteed consistent service quality
- transfer of know-how within the team
Freelance IT professionals expand the service team
- unlimited scalability of team size according to customer needs
- flexible costs
- the right expertise available at any time
Active quality management
- ongoing quality service control by the Service Manager under consideration of the agreed SLAs
- monitoring of the number of unresolved incidents / trend monitoring for early countermeasures
- understanding of one’s role proactively, identifying risks and making use optimization potentials