Current situation at airports

Due to the information overload caused by specialized systems, operational problems at airports are often difficult to manage. Complicated coordination processes and a flood of information often lead to individual problems being overlooked and reacted to too late to eliminate them. Reasons for this may include:

  • no accurate prioritization across different systems
  • no screening of problems
  • insufficient and incomplete documentation

Airport Management: The challenge

Modern airport management must provide the right information at the right time via an easy-to-use and solution-oriented user interfaces. This is where SKYport AOCC helps you increase your operational efficiency with four core functions.

  • Remote control and multi-airport operation
  • Management of the operational situation with anticipation of future problems
  • Consolidation of multiple airport systems into a single software package
  • Simple, module-based integration into the existing system environment

Users are provided with a dashboard that reviews data from various systems and presents the user with exactly the relevant data at the right time that is needed to prevent an emerging problem from occurring in the first place. Real-time monitoring and evaluation of operational, technical, and commercial key performance indicators (KPIs) automatically create heightened situational awareness for the user.

To display and analyze operations on the dashboard, SKYport AOCC collects data from all available airport systems. The clear presentation, the various filtering options, and the creation of user profiles make SKYport AOCC a highly specialized and customized application that displays only the information that is currently relevant to ensure smooth operations at the airport.

Airport processes: Common scenarios

Optimized aircraft stand allocation

Optimized aircraft stand allocation avoids unnecessary delays in aircraft handling.


Current state

The assessment of the current situation in the respective system is carried out by the stand broker, usually a highly specialized tool that requires intensive training and experience. In the abundance of information, individual gate overlaps are quickly overlooked, leading to delays in the operation of 20–30 minutes in some cases.

The SKYport AOCC solution

SKYport AOCC interfaces with the gate and parking allocation system and retrieves all data, including gate overlaps. The user only sees the relevant gate overlaps with SKYport AOCC. The gate allocation manager can thus concentrate on the essentials and does not need a trained eye to detect problems, as these are automatically pre-filtered by SKYport AOCC.


Avoiding gate overlaps through early problem identification and notification saves valuable minutes in an aircraft's turnaround time, avoiding costly delays by the airport.

Reduced waiting times

Identifying and solving problems at an early stage avoids longer waiting times.

Current state

By looking at the respective queue measurement system, the employee sees where long queues are forming and informs the relevant departments by telephone. In a large number of telephone calls, the parties involved try to find a solution. In most cases, long queues are not resolved until the peak has already passed.

The SKYport AOCC solution

SKYport AOCC detects longer queues very early in their build-up. Predefined conditions indicate the problem at an early stage and enable the employee to react quickly. The integrated workflow function informs the employees involved and assigns remedial actions. In this way, long queues can be detected at an early stage and appropriate measures can be initiated immediately.


Avoidance of long queues enhances the passenger experience and extends the duration of travelers' stay. Result: higher non-aeronautical revenues for the airport.

Collaborative problem solving

A workflow-based, collaborative problem-solving approach enables fast and easy communication.

Current state

The person responsible for parking allocation has access to the relevant systems in order to keep an eye on the overall operation and maintain operations. If a problem occurs, he informs the relevant players by phone and discusses the next steps. In many cases, it takes several minutes before a solution is proposed. In most cases, documentation of the activities is completely lacking.

The SKYport AOCC solution

Affected stakeholders have access to SKYport AOCC to view the issues assigned to them and the corresponding work orders. This makes the problem-solving process transparent, visible to all involved and clearly documented. This saves time-consuming phone calls and reduces the coordination effort immensely.


The stand broker has more time for the essentials. It saves a lot of time due to the reduced coordination effort, which conserves resources and increases the productivity of the individual employee. The cost savings are substantial for the operator.

Lean stakeholder management

Stakeholders are involved and engaged in operational decision-making.

Current situation

The stand manager has a long phone and email list of key contacts. He contacts these people and assigns them the necessary tasks or obtains the relevant information. This is often a lengthy process that involves many sources of error.

The SKYport AOCC solution

SKYport AOCC ensures a lean structure with a simple communication interface to the various stakeholders. This not only allows tasks to be assigned to specific stakeholders but also allows for quick and collaborative decision-making with all stakeholders involved.


Faster and easier communication reduces effort and thus increases employee productivity. In addition, the module helps to involve stakeholders and to document all tasks in a verifiable manner. This promotes cooperation and avoids misunderstandings.

Key Features of SKYport AOCC

Take your airport to a new level of performance with these features.

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Remote control of the operation

- Inclusion of cameras

- Integration of an easy-to-use communication interface

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Smooth software integration

- Connection to any existing systems

- Direct database access available

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Solution suggestions

- Automated recommendations for easy decision making

- Planned: automated decision-making

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Multi-airport capability

- Supports clients, roles and locations

- Operation in the cloud, private cloud or on-premise

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Module-based system

- Easy integration of customer-specific expansion modules

- Extendable with modules at any time as required 

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Focused on problem-solving

- Clear visualization of and focus on issues

- Simple and intuitive user interface

So, you, too, can maximize your airport's productivity while reducing costs. SKYport AOCC's approach is always to improve cooperation among stakeholders and to anticipate and detect problems before they affect operations.