ISO Professional Services is qualified according to DIN EN ISO 9001
The goal of our Quality Management (QM) is to permanently improve our processes. The top priority is to continuously optimize the work processes of all functions. All employees contribute actively to the quality of our services. Ensuring and achieving agreed quality goals in functions and processes are important tasks of the company management, as is the promotion of quality awareness by informing and training the employees.
Our service processes are based on the IT Infrastructure Library (ITIL) and integrated with the quality management system. Central components include the service desk as well as the incident, problem and change management – to comply with customer-specific service level agreements – and the project management for transition and support. Our staff is certified to ITIL Foundation standards – this ensure that the understanding and awareness of the ITIL-based processes are maintained and continually improved throughout the company.
Our customers are at the focus of all our company activities. Their satisfaction is our key quality goal. We always meet the agreed requirements with an optimum quality of services and products. The quality management system of ISO Professional Services stands for your legitimate expectation of meeting the customer’s quality standards.
Our quality measures are subject to ongoing improvement
The QM measures are integrated in the work processes and with the specific requirement of avoiding errors, or to detect and eliminate them as early on as possible.