Airport Passenger Service: the user-friendly airport

Passenger Experience is the buzzword of recent years when it comes to upcoming trends at modern airports.

Whether shopping facilities, furnishings, or a wide variety of attractions: a high-quality service is crucial for both arriving and departing passengers.

ISO-Gruppe's SKYport Suite offers various applications to provide passengers with a smooth and barrier-free travel experience.


SKYport FIDS – the interface to your customers

A modern, multimedia passenger information system is essential to inform passengers efficiently. Based on the AODB data, SKYport FIDS enables public displays such as arrival, departure, check-in, and gate displays. The direct connection to the AODB always guarantees up-to-date data.

The browser-based user interfaces run hardware independently and make extensive use of the airport's existing IT infrastructure. SKYport FIDS runs on Mozilla and Chrome web browsers. It also runs on smart TV applications from different monitor manufacturers. In addition, we have optimized SKYport FIDS for use on SBCs such as the Raspberry Pi.

Modern graphical user interfaces make it possible to design page layouts intuitively and assign specific layouts to end devices. A flexible set of rules enables the data and time-controlled display of ads, commercials, and video streams as soon as, for example, a gate or a check-in counter is not used for a longer period. An emergency mode automatically switches all monitors to warnings or evacuation plans in the event of an alarm.

By using a scalable web server, SKYport FIDS also makes it possible to provide passenger information to business partners such as hotels, public transport, or car rental companies.

Within the SKYport Suite, SKYport Connect provides many interfaces for passenger information. This makes it possible to embed flight data in websites or to transfer the flight schedule to media houses.

Business Lounge

The Business Lounge application offers a freely configurable set of rules. It processes airline and commercial programs and vouchers. As soon as a passenger arrives at the lounge desk, the software automatically checks the boarding pass. It also provides business lounge staff with the appropriate FQTV program and the number of permitted companions – so access to the lounge is granted in just a few seconds.

Lounge employees can log data from lounge visitors and also invoice them automatically (in conjunction with SKYport Billing). In addition, the Business Lounge app offers an integrated reporting tool to filter data by time period and carrier and to create an Excel export if required.

Baggage Delivery

As a standalone application, Baggage Delivery can be operated independently from SKYport. The app makes it possible to process the transport of overdue baggage. Thanks to the modern user interface, it is possible to parse strings from World Tracer, which automatically creates new delivery orders. These can be included in packages delivered by external service providers. This allows the tracking of deliveries, the printing of relevant documents, or the export of Excel files.

Combined with SKYport Billing, Baggage Delivery offers automated billing. Furthermore, the app includes freely configurable master data as well as user management plus versioning. In addition, it is possible to block delivery orders.

Would you like to know more about our Passenger Service applications?