Provide first-class PRM service

Facilitate your PRM management with a purpose-built software solution. Whether its services for the elderly, overweight passengers, or passengers with health conditions, your PRM agent must be able to master these challenges and assist air travelers. SKYport Care is the solution you need to deliver reliable, world-class service.

Successful PRM Management

Transport passengers with disabilities or reduced mobility comfortably to their destination while complying with EU regulations.

Compliance with EU Regulation (EC) 1107/2006 ensures that accessibility is also guaranteed at the airport.

Your advantages

  • master logistical challenges with the help of the Dispatcher Modes
  • minimize risks and avoid errors with the integrated alarm functions
  • Use a simple and intuitive user interface
  • stay flexible with web & mobile apps
  • assign tasks and keep track thanks to the dispatcher view
  • conveniently handle multiple PRM SSRs simultaneously, thanks to collective routes and the combined assignment function

SKYport Care: via Web and Mobile App

The SKYport Care Desktop App compiles all the relevant information you need for planning and monitoring. Special Service Requests (SSR), passenger name, and all necessary flight data are included. The app facilitates end-to-end handling of PRMs by breaking down the process into routes. This information makes it easy to define and prioritize individual PRM agent tasks. Using the dispatcher screen, PRM agents can be efficiently scheduled and deployed.

The SKYport Care Mobile App for Android devices offers PRM agents the greatest possible flexibility. Agents receive real-time information about their upcoming tasks. The intuitive user interface allows agents to work through their list of tasks effortlessly. Different views show task details, passenger information, upcoming routes, and appointments. In addition, new passenger data can be quickly and easily transferred from the boarding pass to the system via a barcode scanner

Minimize risks through alarm system

If appointments for PRM routes are due or a route has not been assigned to an employee yet, an alert is issued. The warning is then sent to the dispatcher via the web app and the PRM agent via the mobile app. If a PRM agent does not respond to the alert, SKYport Care automatically releases the route so that another employee can take over the task.