Provide first-class service to passengers with reduced mobility

Providing first-class service to passengers and passengers with reduced mobility is a top priority and aim for every airport. Although providing excellent PRM service can be a challenge, given that the composition of this customer base is growing and expanding, having a software solution that addresses this is essential.

Whether providing services to an aging population, overweight passengers, passengers with a variety of disabilities due to health or accidents, your PRM Agents need to be able to meet this challenge and offer air traveler assistance. SKYport Care is the answer to providing reliable and timely first-class service.

Mastering PRM Management

Master the logistical challenges that airports face with ease. Transport passengers with reduced mobility to and from their destination efficiently and comfortably, all while complying with EU regulations.

Comply with the EU Regulation (EG) 1107/2006, which safeguards airport accessibility to PRM passengers, with our PRM module SKYport Care for airports. Handling passengers with special needs has just become easier.

Your advantages

  • address logistical challenges with Dispatcher Mode
  • alarm notification to minimize risks and errors
  • simple and intuitive user interface
  • wide range flexibility with Web & Mobile App
  • easy task assignment and overview via Dispatcher Screen
  • facilitated handling of multiple PRM SSRs at a time with Batch Assignment and Batch Routes function

SKYport Care – via Desktop & Mobile App

The SKYport Care Desktop App compiles all relevant information for planning and overview, such as Special Service Request (SSR), name of passenger and necessary flight data. End-to-End handling of PRMs is facilitated by splitting up the process into single routes to ensure easy setup of tasks for the PRM Agents. The Dispatcher screen allows Dispatchers to efficiently plan and deploy PRM Agents.

The SKYport Care Mobile App for Android devices provides PRM Agents with full flexibility together with real-time information on their upcoming tasks. The intuitive and hands-on user interface enables the Agent to manage their task workflow conveniently. Different screen views provide details on To-Dos, passenger information, upcoming route and due time. In addition, the barcode scanner quickly scans the boarding pass and subsequently enters the new passengers with mobility needs into the system.

Alarm mechanism to minimize risks

When PRM routes are due or have not been assigned yet, an alarm notification goes off and warns both the Dispatcher on the Web App and the PRM Agent on their Mobile App Should a PRM Agent not react to any alarm notification, SKYport Care will automatically release the route, so that it can be reassigned.

Do you want to know more about SKYport Care?

Contact us!


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